Oracle Management Cloud

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Tuesday, December 12, 2023

GRC (AACG) Transaction Synchronization/Access Synchronization Failing

Issue : Data Source validation is fine. But Access Synchronization/Transaction Synchronization is failing.

Cause : Caching 

Fix:

  • Shutdown GRC Application.
  • Shutdown GRC database.
  • Take backup of GRC database and application.
  • Startup GRC database.
  • Run the below query to see if there are any tables in GRC schema with name SNP_
  • select owner,table_name from dba_tables where table_name like 'SNP_%' and owner='GRC';
  • If the above query returns any rows, drop those tables under GRC schema.
  • Make sure there are no tables with SNP_% under GRC schema by running above select query again.
  • Go to Application Tier and Clear Cache 
  • In case of Weblogic based, take backup and delete the contents of tmp and cache folders.
  • Take backup of ETL directory and remove the "temp.repository" folder alone under ETL directory.
  • Startup the GRC application.
  • Validate the Data source.
  • Run the Access Synchronization first followed by Transaction Synchronization.

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